Pam Golding Properties Zimbabwe Privacy Statement

Pam Golding Properties Zimbabwe is committed to ensuring that your privacy is protected, and we are fully committed to compliance with the Cyber and Data Protection Act [Chapter 12:07] of Zimbabwe and all guidelines issued by the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) acting as the Data Protection Authority.

1. Introduction

For purposes of this Statement:

  • "Applicable Laws" means all laws, regulations, and binding directives of Zimbabwe that any entity operating under Pam Golding Properties Zimbabwe is required to comply with, including the Cyber and Data Protection Act [Chapter 12:07];
  • "Client" or "you" means any party who has an existing mandate with Pam Golding Properties Zimbabwe, any party who has transacted with us in the past, any party who has indicated a buying, renting, or property-related need, and any party who has given consent to store their Personal Data;
  • "Data Protection Authority" means POTRAZ (Postal and Telecommunications Regulatory Authority of Zimbabwe);
  • "Pam Golding", "we" or "us" means Pam Golding Properties Zimbabwe, its franchises, subsidiaries, agents, and affiliated operating entities within Zimbabwe.

Everyone has rights regarding how their Personal Data is handled. During the course of its business activities, Pam Golding Properties Zimbabwe collects, stores, and processes Personal Data about staff, agents, clients, potential clients, suppliers, and other third parties. We recognize the need to treat this information in an appropriate, lawful, and transparent manner.

In order to best service our clients, we collect property-related data to better understand client needs, value properties, and execute marketing strategies to conclude sales, rentals, or related transactions.

The information referred to above includes Personal Data and Sensitive Data as defined under Zimbabwean law. We recognize the utmost importance of keeping this information secure, accurate, and confidential.

By submitting any Personal Data to Pam Golding Properties Zimbabwe, you consent to the processing of your Personal Data as set out in this Statement.

2. Contact Information

If you have any questions or concerns regarding this Statement or wish to exercise your data rights, please direct your query to:

3. Amendments to this Statement

We may update this Statement from time to time to accommodate changes in operational systems, legal requirements, or regulatory directives issued by POTRAZ. Any amendments will take effect upon publication on our website (www.pamgolding.co.zw).

4. Privacy & Limitation of Liability

Pam Golding Properties Zimbabwe takes data security seriously and will process your Personal Data only in accordance with this Statement and the Cyber and Data Protection Act [Chapter 12:07]. We do not sell your Personal Data.

While we maintain technical and organizational safeguards to protect your data, we shall not be held liable for losses or damages resulting from unauthorized disclosures outside our reasonable control, provided standard statutory safeguards were maintained. You are responsible for ensuring that any information provided to us is accurate and complete.

5. Information We Collect

In the ordinary course of business, we may collect:

  • Full name, physical address, phone number, email address, national identity number, passport number, date of birth, and financial/bank details;
  • Property ownership details, lease agreements, title deeds, and transaction records;
  • Correspondence, inquiries, and mandates;
  • Sensitive data (such as biometric data or identity verifications) where required for legal compliance or contract execution.

6. How We Collect Information

We collect data directly from you (via application forms, emails, website inquiries, and property mandates) or indirectly from:

  • Public registers (e.g., Deeds Registry, public property listings);
  • Authorized representatives, credit reference bureaus, or third-party intermediaries where permitted by law.

7. Purpose of Processing & Disclosure

Your information is processed for:

  • Executing real estate transactions, mandates, and leases;
  • Account management, customer support, and administrative requirements;
  • Fraud prevention, Anti-Money Laundering (AML) checks, and security monitoring;
  • Statutory reporting to government, tax, or legal authorities in Zimbabwe;
  • Direct marketing of property opportunities (subject to your right to opt out at any time).

Cross-Border Data Transfers: Where data is transferred or hosted outside Zimbabwe (e.g., cloud servers or regional Group operations), we ensure the destination jurisdiction offers adequate data protection levels or that appropriate contractual safeguards are in place, in compliance with POTRAZ regulations.

8. Children's Information

Children's personal information receives enhanced protection under our framework. Where processing involves a child and consent or other safeguards are required, Pam Golding Properties Zimbabwe will strictly comply with the Cyber and Data Protection Act [Chapter 12:07] and applicable regulations, including mandatory authorization requirements from a parent or legal guardian where applicable.

9. Cookies, CCTV, and Media Recordings

  • Cookies & Analytics: The Pam Golding Properties Zimbabwe website uses cookies and analytics technologies to support essential functionality, enhance navigation, and analyze web traffic.
  • CCTV Operations: Where CCTV monitoring is deployed at Pam Golding Properties premises, it is used strictly to support physical security, access control, staff safety, and incident investigation.
  • Call & Communication Recording: Telephone calls or virtual meetings may be monitored or recorded where necessary for quality assurance, security, regulatory compliance, staff training, or dispute-resolution purposes, in accordance with applicable legal requirements.

10. Data Security & Breach Management

Any suspected loss, theft, unauthorized access, disclosure, alteration, destruction, or compromise of personal information must be reported immediately through our internal incident-reporting process.

Pam Golding Properties Zimbabwe maintains strict incident-response and breach-recording procedures. Where legally required under the Cyber and Data Protection Act [Chapter 12:07], we will notify the Data Protection Authority (POTRAZ) within 24 hours of identifying a qualifying security breach, as well as inform any affected data subjects without undue delay.

11. Data Retention

Personal Data will only be retained for as long as necessary to fulfill the operational purpose for which it was collected, or to comply with statutory retention periods under Zimbabwean law (such as tax, property, and corporate record-keeping requirements).

12. Your Statutory Rights

Subject to the Cyber and Data Protection Act [Chapter 12:07], you have the right to:

  • Access: Request confirmation and copies of the Personal Data we hold about you;
  • Rectification: Request correction of inaccurate, incomplete, or outdated information;
  • Erasure & Objection: Request deletion or object to the processing of your data on legitimate grounds, unless processing is required by law or contract enforcement.

13. Complaints & Regulatory Recourse

If you believe Pam Golding Properties Zimbabwe has processed your Personal Data in breach of applicable laws, please contact our compliance team first so we can address your concerns.

If you remain dissatisfied, you have the right to lodge a formal complaint with the Data Protection Authority: